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P***    Time: 2019-07-11     From:99.23.8.105
Q: my order number is 1906090842284 and this was shipped on 6/9/19. today is 7/11/19 and i have not received it. please cancel and send me my refund. i don't believe it takes this long
A:Dear Paula Martinez, we have checked and your order is still on its way to destination. Thus we can not cancel the order for you. As we said before, it normally takes 15-30 business days for delivery since you choose the standard shipping. That means the order will be delivered between Jul.11th and Aug.1st. Thanks for your understanding and patience.If you have any questions, please feel free to contact us by email or utilize us by Online-chat. Thank you for selecting Glasseslit for your vision needs.
L***    Time: 2019-07-10     From:66.210.242.162
Q: Hello, The Sharifah Cat Eye Sunglasses I just received in the mail are crooked and do not fit my face. How can I order a replacement pair?
A:Dear Lana Schmitt, please do not worry, we are responsible for every pair we shipped out. Concerning your case, could you please take a picture of the crooked pair and email it to us for checking? After we check the pictures, we will know how to help you next. Our email address is: cs@glasseslit.com Once we receive your email, we will reply you ASAP.If you have any questions, please feel free to contact us by email or utilize us by Online-chat. Thank you for selecting Glasseslit for your vision needs.
R***    Time: 2019-07-09     From:124.170.162.120
Q: Just received my glasses They are FANTASTIC Thank you very much Do you do clip on sunglasses to suit ?
A:Dear Robert Bamford, thanks for your appreciation. We would like to tell you that we do not provide specific clip-ons for our glasses, but we offer several sets of glasses with clip-ons. You can click the below link to take a look of them:https://www.glasseslit.com/prolist?search=clip-on If you have any questions, please feel free to contact us by email or utilize us by Online-chat. Thank you for selecting Glasseslit for your vision needs.
D***    Time: 2019-07-06     From:99.113.162.7
Q: want to cancel account, it wont let me delete a frame off my order before i pay!
A:Dear Danielle Lindner, we have checked and you placed an unpaid order for four pairs of glasses. Could you please tell us which pair do you need to remove? After your reply, we will help you to remove that pair so that you can offer the payment for it.If you have any questions, please feel free to contact us by email or utilize us by Online-chat. Thank you for selecting Glasseslit for your vision needs.
R***    Time: 2019-07-02     From:173.238.195.100
Q: I am not seeing my order on my account on glasselit. It’s only showing a cancelled order. My order number is 1906300438498. Please investigate this and let me know when I can expect shipment. I want to track it online.
A:Dear Robin, we have checked and your placed the order via Express Check Out, thus you can not find it in your account. Concerning your case, we have helped you to add the order to your account, you may refresh and check it in your account. Besides, your order has been finished, thus we will ship your order out ASAP and email you the tracking number. If you have any questions, please feel free to contact us by email or utilize us by Online-chat. Thank you for selecting Glasseslit for your vision needs.
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