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J***    Time: 2021-04-15     From:216.66.74.22
Q: PayPal has all my I formation totally incorrect ! Due this, it looks as if my order of glasses has not been submitted, but according to my Cc the $ has been taken out! Please help me
A:Dear Judy Vicha , We have received your order and it is in process. We have sent you a copy of order to your email address. Please check it. For any question, please contact us. Thank you.
B***    Time: 2021-04-14     From:204.29.209.2
Q: Hello, I was wondering how long it usually takes during the manufacturing portion? I didn’t see an estimated time and I ordered about two weeks ago. Thank you
A:Dear Bryanne Hamilton, We would like to tell you that the order is on the way from our lab in China to USA. When it is in USA, you will get the tracking number. Your patience will be appreciated.
J***    Time: 2021-04-10     From:107.77.216.6
Q: How long does it takes
A:Dear Janira, We would like to tell you that the order is on the way from our lab in China to USA. When it is in USA, you will get the tracking number. Your patience will be appreciated.
M***    Time: 2021-04-07     From:107.77.195.73
Q: How do I use my buy get one free coupon? It’s not working
A:Dear Melissa Hasty, We would like to tell you that sale items can not work with coupon code. Your understanding will be appreciated.
S***    Time: 2021-04-01     From:68.12.15.83
Q: I cannot add my glasses to my cart; it keeps asking for an "ADD VALUE" however, I do not have one & when I try to hover over the dropdown to change, I just got the red stop cursor & couldn't make any changes
A:Dear Sydni Brown, Please choose single vision glasses and do not choose multifocal. If you still have the problem, please contact us.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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