Home  /   Consulting

Consulting Service Center

Y***    Time: 2020-12-27     From:5.64.250.125
Q: Just wanted confirmation that you have got my order for two pairs of glasses not one as the invoice is only showing one item but on my orders the two show? Thanks
A:Dear Yasmin Jaber, We would like to tell you that there are two pairs of glasses in this order. We have sent you a copy of order. Please check it. Thank you.
A***    Time: 2020-12-19     From:68.90.11.16
Q: I need to cancel my order. I meant to add a coating to the lens.
A:Dear Amy Prentice, We would like to tell you that you choose blue light protect lenses for the order which includes anti-glare and anti-scratch coating. So would you please advise whether you want to go on with the order?
S***    Time: 2020-12-14     From:100.8.6.159
Q: Is there anyway to change the size of the frame? I didn’t realize it said large and I need them to be medium?
A:Dear Stephanie Cintron, We have to tell you that the size of the frame can not be changed. Please contact us when you receive the order if the frames are too big. Thank you.
J***    Time: 2020-12-13     From:68.228.167.172
Q: it didn’t give me a choice of lens coatings. i want blue light protection, etc
A:Dear JJ, We would like to tell you that we do offer blue light protection lenses for single vision glasses. We have sent you one email to show the details. Please check it. Thank you.
J***    Time: 2020-10-30     From:98.27.243.91
Q: Hi on my Rx there is no PD I don't know y
A:Dear Jaclyn, PD is the distance between the two pupils, center to center. An average is about 62mm, and most, 97% or so, fall within 54 to 74 range. Normally PD value should be given in your prescription by your eye-doctor, but sometimes eye-doctor will ignore it for some reason. Concerning your case, you are advised to consult it with eye-doctor first. If you cannot obtain if from eye-doctor, you can also measure it by yourself or someone else. Please click at: https://www.glasseslit.com/glasses#part2 for the information of how to measure PD.
Question:
If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
Email:
Name:
Comment: