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A***    Time: 2020-01-15     From:24.11.68.110
Q: Hello, I am wanting to receive my first pair of eyeglasses from you but with the 1st time 20%OFF discount. On my account, I attempted to make a purchase in 2018 but never received my eye glasses. This order was therefore cancelled and I never got my 1st pair of eye glasses. Is there a way to allow me to make a purchase with the 1st time 20%OFF discount so I can finally purchase and receive my first pair of eye glasses from Glasseslit? Thank you.
A:Dear Amanda Moore, we would like to tell you that since you have used the code before, you can't add it for the new order. Concerning your case, you are advised to submit the new order and please don't offer the payment then you will receive an unpaid order number. You are advised to email this unpaid order number to us and we will add the code 20%OFF for you. Thanks for your cooperation and patience.
J***    Time: 2020-01-02     From:142.114.191.47
Q: I still have not received my order, or any updates on the location. I realize it will take a while considering where it's coming from. We will be moving on January 9th, so if my order won't be here by then I would like a refund. Thank you
A:Dear Jasmin, we have checked the shipping information and it shows the package will be delivered before January 9th, so you should expect to receive it soon. We have sent an email to you and you may check it.
M***    Time: 2020-01-01     From:130.219.8.244
Q: Do you accept FSA
A:Dear Monique Smith, we would like to tell you that we don't accept the FSA. We are offering the New Year Sales :1. 50% OFF for Bluelight Protect lens. Code: BLUE50 Time: Dec.30-Jan.30 2, 40% OFF for the New Arrival Frame. Code: NEW40 Time: Jan.6-Jan.30 3, 50% OFF for the Second Pair of Glasses in One Order. Code: NY2020 Time: Dec.30-Jan.22. Thank you for your understanding.
F***    Time: 2019-12-18     From:199.106.168.192
Q: Hi, I'm trying to change the name on my account to Feya. I accidentally hit the return key when trying to correct the typo at registration.
A:Deae Feya, we would like to tell you that it doesn't matter to hit the return key. In addition,we can't change the name for you in your account. So you are advised to register with a new email address with the correct name. Thanks for your understanding and cooperation.
A***    Time: 2019-12-18     From:108.171.130.186
Q: Hello, Received my order and one pair is perfect, the other the Rx is not correct. Please advise.
A:Dear Antoinette Swann, would you please tell us which pair of glasses with the incorrect prescription ? In addition, you are advised to send the original prescription to us for reference. We have sent an email to you and you are advised to reply us directly.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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