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T***    Time: 2020-04-21     From:174.233.131.32
Q: I ordered and paid for a pair of eyeglasses last night and upon checking today I see that the order is confirmed but does not have any shipping info listed also I do not have a confirmation number. I'm looking forward to your response. Terri Smith
A:Dear Terri Smith, we would like to tell you that your order is in process and we have sent an email to you, you are advised to check it then reply us directly. Thanks for your cooperation and understanding.
P***    Time: 2020-04-17     From:204.116.200.108
Q: I got my glasses yesterday and the prescription is wrong I can not even see with them on can we redo this can I send them back what do we need to do
A:Dear Pamela Saunders, concerning your case, could you please take a picture of your original prescription as well as PD value then email them to us for reference? After your reply, we will know what to do next. We have sent an email to you and you are advised to reply us directly.
B***    Time: 2020-04-15     From:173.213.88.39
Q: The tracking number provided shows that my order still has not yet ship, however the status of my order shows that it had shipped an it has been in that shipped status for over two weeks. Please provide me with an update as I have not yet received my order. Barbara Keller
A:Dear Barbara Keller, we would like to tell you that since you choose the standard shipping, it normally takes 15-30 business days for delivery. The tracking information will update once the package arrives in the US. Thanks for your patience and understanding.
B***    Time: 2020-03-14     From:162.72.118.25
Q: One of my lenses fell out of my frames I ordered back in July. The frame around the bottom is broken and the screw won’t hold it? Can I get another pair less the lenses please?
A:Dear Beth Ledbetter, we would like to tell you that we only provide a 30 days' warranty after you receive the glasses. Thus your order is beyond our warranty. Concerning your case, you are advised to replace the order on our web and we are offering International Women's Day Sale: 1. 20% OFF for the whole order with two pairs of glasses. Code: WD20 2. 25% OFF for whole order with three or more pairs of glasses. Code: WD25.
F***    Time: 2020-03-12     From:173.218.100.152
Q: I wanted to know if i could change my order to B00811 instead.
A:Dear Felisha Scott, concerning your case, could you please tell us which color you need for the frame#B00811? After your reply, we will make the change for you. We have sent an email to you and you are advised to reply us directly.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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