free lenses,1.49 index,1.56 index
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A***    Time: 2019-03-19     From:63.144.14.58
Q: Order number 1902080341488 My order has been in "manufacturing status" for several weeks. When can I expect them to be shipped? Ann
A:Dear Ann, we would like to tell you that your order has been finished and shipped out already. And we have sent an email to you about the tracking information, please check it. If you have any questions, please feel free to contact us by email or utilize us by Online-chat.
M***    Time: 2019-03-19     From:217.138.80.80
Q: Hi, How do I apply coupons? I can't see anywhere on the 'My coupon' section where I can add new ones. Mike
A:Dear Michael, we would like to tell you that since you chose the Free Shipping item in your order, and there is no double discounts can be enjoyed together in one order, so you can not add any coupon code in your order. Thank you so much  for your cooperation and understanding. If you have any questions, please feel free to contact us by email or utilize us by Online-chat.
S***    Time: 2019-03-19     From:68.15.121.27
Q: I accidentally confirmed delivery on my glasses but have not received them. I will still get them right?
A:Dear Sasha, We would like to tell you that it doesn't matter that you click "confirm delivery'' before receiving your order. Once you click the "confirm delivery'', 10 bonus points will be sent to your account. And your order has been finished and shipped out, we have sent an email to you about the tracking number, you can check it. If you have any questions, please feel free to contact us by email or utilize us by Online-chat.
L***    Time: 2019-03-18     From:50.240.97.217
Q: I ordered a pair of glasses yesterday and then I received a code for 25% off my first pair. Can you apply that to my order?
A:Dear Lori, we would like to tell you that we only provide 20% OFF for first order, and the 25% off is our Women's Day promotion, which should includes at least three pairs in regular price in one order. Concerning your case, could you please tell us whether you want to apply the 20% OFF code to your order? If you have any questions, please feel free to contact us by email or utilize us by Online-chat.
K***    Time: 2019-03-18     From:71.168.150.167
Q: Hi, I received my glasses a few days ago and the left lens is bigger than the right. Can I order a replacement? my order ID is : 1902270824190 Thanks!
A:Dear Kathryn , please do not worry, we are responsible for every order we shipped out. Concerning your case, could you please take a picture of your glasses about the problem and send it to our email address, cs@glasseslit.com, and we will check it first, After that, we will know how to help you next. If you have any questions, please feel free to contact us by email or utilize us by Online-chat.
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