Home  /   Consulting

Consulting Service Center

M***    Time: 2020-09-18     From:
Q: What's the typical amount of time when In the "manufacturing" stage?
A:Dear Mandy, we would like to tell you that we have completed the order and will ship it out within one week. Please don't worry.
A***    Time: 2020-08-27     From:
Q: Hi I recently ordered the Lizzie eyeglasses and they are way to become my face I'm curious about returning them for a different pair and how I would go about doing that how that would work would you refund those that I could pay for a new pair or how do we do that
A:Dear Allison, Concerning your case, could you advise whether you want to return the glasses for one time 100% store credit of production cost($34.12)? You can reorder with the store credit on our website. In addition, we have sent an email to you. You may check it and then reply to us directly.
S***    Time: 2020-08-26     From:
Q: Hello. My thanks and gratitude to the customer service representative YW for replying swiftly and correctly to solve the situation.
A:Dear Sterriet Thurman, you're welcome. It's our pleasure to help you. If you have any questions, please feel free to contact us by mail or utilize our Online-Chat. 
C***    Time: 2020-08-25     From:
Q: something is wrong with the checkout page. when trying to complete an order you select pay with credit card and there is an error code that you cant get by
A:Dear Christin Devine, we would like to tell you that we have received your order. And now it is being processed, please don't worry.
M***    Time: 2020-08-10     From:
Q: my prescription is wrong on my new pair of glasses
A:Dear Marissa Siepietowski, Concerning your case, would you please scan the original prescription as well as the PD(Pupillary Distance) that you received from your doctor, or take photos with Camera or mobile phone, and then email it to us as an attachment for verification?  We will help you check if the prescription in the order form was filled in correctly, then decide what to do next. In addition, we have send an email to you and you may check it.
If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.