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B***    Time: 2020-03-14     From:
Q: One of my lenses fell out of my frames I ordered back in July. The frame around the bottom is broken and the screw won’t hold it? Can I get another pair less the lenses please?
A:Dear Beth Ledbetter, we would like to tell you that we only provide a 30 days' warranty after you receive the glasses. Thus your order is beyond our warranty. Concerning your case, you are advised to replace the order on our web and we are offering International Women's Day Sale: 1. 20% OFF for the whole order with two pairs of glasses. Code: WD20 2. 25% OFF for whole order with three or more pairs of glasses. Code: WD25.
F***    Time: 2020-03-12     From:
Q: I wanted to know if i could change my order to B00811 instead.
A:Dear Felisha Scott, concerning your case, could you please tell us which color you need for the frame#B00811? After your reply, we will make the change for you. We have sent an email to you and you are advised to reply us directly.
J***    Time: 2020-02-08     From:
Q: How do I get blue light protection on lenses
A:Dear Jacqueline Stephens, we would like to tell you that you are advised to choose the single vision use, enter the prescription and choose the index then choose blue light protection lenses. In addition, we have sent an email to you and you are advised to check it.
A***    Time: 2020-02-07     From:
Q: I ordered glasses 2 weeks ago and i was oo excited about them but every time i check my order it shows that they havent even shipped out yet and im getting pretty disappointed. I payed 20+ dollars for faster shipping and its a pretty big waste of my money for that if its going to take a month just to cut my lenses and ship them out. I honestly just want to be refunded at this point.
A:Dear Amanda, we would like to tell you that we have finished the lenses and the only thing we need to do is putting the lenses into the frames. Since our lab is on Holiday(Chinese Spring Festival), shall we keep the order and rush the order for you once we back to work? We have replied your email and you are advised to check it.
T***    Time: 2020-01-22     From:
Q: I have been waiting a while for my order. Please confirm delivery.
A:Dear Tabitha, We would like to tell you that the package is on the way from our lab in China to the US. And once it arrives in the US, the status will be updated. Normally it will take 15-30 business days to deliver via standard shipping. Please kindly wait patiently.
If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.