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L***    Time: 2019-12-17     From:
Q: I still haven't received my glasses
A:Dear Lisa Harris, we would like to tell you that the tracking information has been updated on USPS and we have sent an email to you about it. You are advised to check the email. Thanks for your cooperation and understanding.
***    Time: 2019-12-17     From:
Q: Hello, I placed an order for glasses on December 2nd, and it's still "manufacturing" What's going on?
A:Dear Sue Stirling, we would like to tell you that normally it will take 7-15 working days to customize your lenses due to your prescription. We have forwarded our lab to rush the order for you and when the order is finished, it will be shipped out. Thanks for your understanding and patience.
Y***    Time: 2019-12-06     From:
Q: Where are my glasses?!! i want a refund!
A:Dear Yasmine Brooks,please don't worry, we are responsible for every pair of glasses we shipped out. We would like to tell you that the packages are checked by customs in Chicago, so it will take some time to be released. If there is no update after Dec.16th, please contact us and we will know what to do next. Thanks for your cooperation and understanding.
I***    Time: 2019-12-04     From:
Q: Buenos dias deseo saber cuando llegan los espejuelos ya que fueron enviados desde Octubre pero aun no han llegado y cuando trato de seguir el paquete lo unico que sale es del 8 de Noviembre que fue procesado en China gracias
A:Estimado Ixia E Vázquez Andrades, nos gustaría decirle que los paquetes son revisados por la aduana en Chicago, por lo que llevará algún tiempo liberarlos. Y le hemos enviado un correo electrónico, por favor verifíquelo.
I***    Time: 2019-12-03     From:
Q: I've made a mistake when I ordered a pair of glasses, can I change my order before it is processed?
A:Dear Ian Kaye, we have changed the lens according to your requirements and sent the order copy to your email address, so you may check it.
If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.