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C***    Time: 2020-06-11     From:2.221.101.221
Q: Hi, I just received my glasses- I think my reading is wrong. I would like to return for correct one to be changed. I am visiting my optician tomorrow to get correct one. I will update this on account. Please advise how I can return.
A:Dear Cheryl Mumbi Concerning your case, would you please scan the original prescription as well as the PD(Pupillary Distance) that you received from your doctor, or take photos with Camera or mobile phone, and then email it to us as an attachment for verification?  We will help you check if the prescription in the order form was filled in correctly, then decide what to do next. Besides, we have sent an email to you and you may check it.
N***    Time: 2020-06-02     From:72.143.233.30
Q: Hi I ordered a pair of glasses and when I seen the order after paying it said there was 2 of the same pair. Which I didn't want. How can I cancel one of the same pair of glasses to get my money refunded? Thanks! NICOLE
A:Dear Nicole Sampare, we have removed one pair of glasses and your order is in process. In addition, we will refund $24.9 and send the transaction details within 24 hours.
T***    Time: 2020-04-21     From:174.233.131.32
Q: I ordered and paid for a pair of eyeglasses last night and upon checking today I see that the order is confirmed but does not have any shipping info listed also I do not have a confirmation number. I'm looking forward to your response. Terri Smith
A:Dear Terri Smith, we would like to tell you that your order is in process and we have sent an email to you, you are advised to check it then reply us directly. Thanks for your cooperation and understanding.
P***    Time: 2020-04-17     From:204.116.200.108
Q: I got my glasses yesterday and the prescription is wrong I can not even see with them on can we redo this can I send them back what do we need to do
A:Dear Pamela Saunders, concerning your case, could you please take a picture of your original prescription as well as PD value then email them to us for reference? After your reply, we will know what to do next. We have sent an email to you and you are advised to reply us directly.
B***    Time: 2020-04-15     From:173.213.88.39
Q: The tracking number provided shows that my order still has not yet ship, however the status of my order shows that it had shipped an it has been in that shipped status for over two weeks. Please provide me with an update as I have not yet received my order. Barbara Keller
A:Dear Barbara Keller, we would like to tell you that since you choose the standard shipping, it normally takes 15-30 business days for delivery. The tracking information will update once the package arrives in the US. Thanks for your patience and understanding.
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