Home  /   Consulting

Consulting Service Center

P***    Time: 2019-11-15     From:
Q: Excuse me ! I want to add the code BF50 to my purchase but it's not work. Although, the item I chose not for sale, it's $25. What's wrong ? And what could I do ?
A:Dear Phung Quach, concerning your case, you are advised to submit the order and don't offer the payment then you will receive the unpaid order number. Please tell us the order number and we will check the order and add the code for you. Thanks for your cooperation.
C***    Time: 2019-11-15     From:
Q: I just placed my order but would like to change the prescription is that possible. It would be +2.25 instead of +3.50 +2.00 instead of +3.25 Everything else would remain the same. Thank you
A:Dear Catherine McCollough, we have changed OD Sph from +3.50 to +2.25, OS Sph from +3.25 to +2.00 according to your confirmation. In addition, your order will be immediately processed, and you should expect to receive it soon.
J***    Time: 2019-11-14     From:
Q: Trying to enter my prescription to include the addition of readers. When I select single vision it won't let me enter the value for OS/OD. Can you please help. I think that maybe the reason for the error on my previous order. Thank you.
A:Dear Jeanette Kearney, concerning your case, would you please send us your original prescription by email. And we will help you to enter it on our website. Our email address is: cs@glasseslit.com. Thanks for your cooperation.
P***    Time: 2019-11-13     From:
Q: According to tracking, my glasses have been in "pre-shipment" for over a week. When am I getting them?
A:Dear Parisa Talukder,we would like to tell you that the customs need to inspect packages one by one. Normally it will take 15-30 working days to deliver via standard shipping.Please kindly wait patiently.
J***    Time: 2019-10-23     From:
Q: Hello when do i receive glasses ?
A:Dear Jennifer,we have received your new order#1910200638513 on our web and the order is in process now. In addition, we have send an email to you and you are advised to check it. Thanks for your cooperation.
If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.