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I***    Time: 2019-12-04     From:
Q: Buenos dias deseo saber cuando llegan los espejuelos ya que fueron enviados desde Octubre pero aun no han llegado y cuando trato de seguir el paquete lo unico que sale es del 8 de Noviembre que fue procesado en China gracias
A:Estimado Ixia E Vázquez Andrades, nos gustaría decirle que los paquetes son revisados por la aduana en Chicago, por lo que llevará algún tiempo liberarlos. Y le hemos enviado un correo electrónico, por favor verifíquelo.
I***    Time: 2019-12-03     From:
Q: I've made a mistake when I ordered a pair of glasses, can I change my order before it is processed?
A:Dear Ian Kaye, we have changed the lens according to your requirements and sent the order copy to your email address, so you may check it.
N***    Time: 2019-12-03     From:
Q: hello i need to add the coupon code BF50 to my order instead of CC50
A:Dear Nemesis renta, we would like to tell you that the code BF50 is the same as CC50. They are both 50% off for frames.
P***    Time: 2019-11-15     From:
Q: Excuse me ! I want to add the code BF50 to my purchase but it's not work. Although, the item I chose not for sale, it's $25. What's wrong ? And what could I do ?
A:Dear Phung Quach, concerning your case, you are advised to submit the order and don't offer the payment then you will receive the unpaid order number. Please tell us the order number and we will check the order and add the code for you. Thanks for your cooperation.
C***    Time: 2019-11-15     From:
Q: I just placed my order but would like to change the prescription is that possible. It would be +2.25 instead of +3.50 +2.00 instead of +3.25 Everything else would remain the same. Thank you
A:Dear Catherine McCollough, we have changed OD Sph from +3.50 to +2.25, OS Sph from +3.25 to +2.00 according to your confirmation. In addition, your order will be immediately processed, and you should expect to receive it soon.
If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.