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F***    Time: 2019-12-18     From:199.106.168.192
Q: Hi, I'm trying to change the name on my account to Feya. I accidentally hit the return key when trying to correct the typo at registration.
A:Deae Feya, we would like to tell you that it doesn't matter to hit the return key. In addition,we can't change the name for you in your account. So you are advised to register with a new email address with the correct name. Thanks for your understanding and cooperation.
A***    Time: 2019-12-18     From:108.171.130.186
Q: Hello, Received my order and one pair is perfect, the other the Rx is not correct. Please advise.
A:Dear Antoinette Swann, would you please tell us which pair of glasses with the incorrect prescription ? In addition, you are advised to send the original prescription to us for reference. We have sent an email to you and you are advised to reply us directly.
L***    Time: 2019-12-17     From:141.214.17.243
Q: I still haven't received my glasses
A:Dear Lisa Harris, we would like to tell you that the tracking information has been updated on USPS and we have sent an email to you about it. You are advised to check the email. Thanks for your cooperation and understanding.
***    Time: 2019-12-17     From:76.69.14.231
Q: Hello, I placed an order for glasses on December 2nd, and it's still "manufacturing" What's going on?
A:Dear Sue Stirling, we would like to tell you that normally it will take 7-15 working days to customize your lenses due to your prescription. We have forwarded our lab to rush the order for you and when the order is finished, it will be shipped out. Thanks for your understanding and patience.
Y***    Time: 2019-12-06     From:68.33.74.151
Q: Where are my glasses?!! i want a refund!
A:Dear Yasmine Brooks,please don't worry, we are responsible for every pair of glasses we shipped out. We would like to tell you that the packages are checked by customs in Chicago, so it will take some time to be released. If there is no update after Dec.16th, please contact us and we will know what to do next. Thanks for your cooperation and understanding.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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