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J***    Time: 2020-01-02     From:142.114.191.47
Q: I still have not received my order, or any updates on the location. I realize it will take a while considering where it's coming from. We will be moving on January 9th, so if my order won't be here by then I would like a refund. Thank you
A:Dear Jasmin, we have checked the shipping information and it shows the package will be delivered before January 9th, so you should expect to receive it soon. We have sent an email to you and you may check it.
M***    Time: 2020-01-01     From:130.219.8.244
Q: Do you accept FSA
A:Dear Monique Smith, we would like to tell you that we don't accept the FSA. We are offering the New Year Sales :1. 50% OFF for Bluelight Protect lens. Code: BLUE50 Time: Dec.30-Jan.30 2, 40% OFF for the New Arrival Frame. Code: NEW40 Time: Jan.6-Jan.30 3, 50% OFF for the Second Pair of Glasses in One Order. Code: NY2020 Time: Dec.30-Jan.22. Thank you for your understanding.
F***    Time: 2019-12-18     From:199.106.168.192
Q: Hi, I'm trying to change the name on my account to Feya. I accidentally hit the return key when trying to correct the typo at registration.
A:Deae Feya, we would like to tell you that it doesn't matter to hit the return key. In addition,we can't change the name for you in your account. So you are advised to register with a new email address with the correct name. Thanks for your understanding and cooperation.
A***    Time: 2019-12-18     From:108.171.130.186
Q: Hello, Received my order and one pair is perfect, the other the Rx is not correct. Please advise.
A:Dear Antoinette Swann, would you please tell us which pair of glasses with the incorrect prescription ? In addition, you are advised to send the original prescription to us for reference. We have sent an email to you and you are advised to reply us directly.
L***    Time: 2019-12-17     From:141.214.17.243
Q: I still haven't received my glasses
A:Dear Lisa Harris, we would like to tell you that the tracking information has been updated on USPS and we have sent an email to you about it. You are advised to check the email. Thanks for your cooperation and understanding.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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