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C***    Time: 2020-08-25     From:162.83.184.180
Q: something is wrong with the checkout page. when trying to complete an order you select pay with credit card and there is an error code that you cant get by
A:Dear Christin Devine, we would like to tell you that we have received your order. And now it is being processed, please don't worry.
M***    Time: 2020-08-10     From:24.245.110.204
Q: my prescription is wrong on my new pair of glasses
A:Dear Marissa Siepietowski, Concerning your case, would you please scan the original prescription as well as the PD(Pupillary Distance) that you received from your doctor, or take photos with Camera or mobile phone, and then email it to us as an attachment for verification?  We will help you check if the prescription in the order form was filled in correctly, then decide what to do next. In addition, we have send an email to you and you may check it.
R***    Time: 2020-08-08     From:86.159.216.170
Q: i can't seem to add my address when its perfect
A:Dear Richard ager, We have received your order and found you entered prism in it. For processing better glasses for you, please take a picture of your original prescription as well as PD value and email it to us for reference. After your reply, we will process your order ASAP. We have sent an email to you and you are advised to check it then reply us directly.
S***    Time: 2020-07-24     From:128.92.196.19
Q: Hi, I just ordered a pair of glasses from your website. I have my Paypal receipt but I don't have a confirmation email from GlassesLit. I just want to make sure everything went through ok.
A:Dear Staci Gray, we would like to tell you that we have received your order successfully. We have sent the order copy to your email address and you may check it.
A***    Time: 2020-07-21     From:161.10.123.185
Q: Hello. I ordered a pair of glasses, but got an email from you telling me that my zip code was wrong (47000). I already sent you an email giving the right one (470003) but I am not sure if it was the right channel. I'm worried because dont want any delay with the shipping. I wanna some information about it. Thank you.
A:Dear Amparo Echeverri, Thanks for your reply. We have changed the zip code to 470003 according to your confirmation. Besides, your order has been finished and will be shipped out soon.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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