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S***    Time: 2020-09-30     From:209.171.88.127
Q: I gave the wrong PD on my last order. I put 80 really it was supposed to be 70. Could you please adjust the prescription before sending out the glasses?
A:Dear Sabrina lavalley, Thank you so much for your information. We have changed PD to 70 for you and will process the order asap.
K***    Time: 2020-09-22     From:141.166.142.201
Q: I placed an order on 9th September and I haven’t received it yet I paid for express shipping. Can you resolve this?
A:Dear Kamene Mang'oka, we would like to tell you that the order is being processed. To make sure we can produce perfect glasses to our customers, normally it will take 7-15 business days to process the order due to the lenses need to be customized based on our customer's Rx and the glasses frame. If you have any questions, please feel free to contact us by mail or utilize our Online-Chat. 
M***    Time: 2020-09-18     From:75.167.44.27
Q: What's the typical amount of time when In the "manufacturing" stage?
A:Dear Mandy, we would like to tell you that we have completed the order and will ship it out within one week. Please don't worry.
A***    Time: 2020-08-27     From:64.180.151.169
Q: Hi I recently ordered the Lizzie eyeglasses and they are way to become my face I'm curious about returning them for a different pair and how I would go about doing that how that would work would you refund those that I could pay for a new pair or how do we do that
A:Dear Allison, Concerning your case, could you advise whether you want to return the glasses for one time 100% store credit of production cost($34.12)? You can reorder with the store credit on our website. In addition, we have sent an email to you. You may check it and then reply to us directly.
S***    Time: 2020-08-26     From:96.236.191.208
Q: Hello. My thanks and gratitude to the customer service representative YW for replying swiftly and correctly to solve the situation.
A:Dear Sterriet Thurman, you're welcome. It's our pleasure to help you. If you have any questions, please feel free to contact us by mail or utilize our Online-Chat. 
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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