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V***    Time: 2020-10-13     From:
Q: 2010080019124 me enviaron un email q tenía q registrarme para seguir el tracking number
A:Querida Vanessa, Hemos agregado el pedido a su cuenta. Puede iniciar sesión para comprobar el estado del pedido.
D***    Time: 2020-10-09     From:
Q: I need to get a receipt for my purchase
A:Dear Deanna Jones, We have sent you an email for a copy of order. Please check the PD value for us. Thank you
S***    Time: 2020-09-30     From:
Q: I gave the wrong PD on my last order. I put 80 really it was supposed to be 70. Could you please adjust the prescription before sending out the glasses?
A:Dear Sabrina lavalley, Thank you so much for your information. We have changed PD to 70 for you and will process the order asap.
K***    Time: 2020-09-22     From:
Q: I placed an order on 9th September and I haven’t received it yet I paid for express shipping. Can you resolve this?
A:Dear Kamene Mang'oka, we would like to tell you that the order is being processed. To make sure we can produce perfect glasses to our customers, normally it will take 7-15 business days to process the order due to the lenses need to be customized based on our customer's Rx and the glasses frame. If you have any questions, please feel free to contact us by mail or utilize our Online-Chat. 
M***    Time: 2020-09-18     From:
Q: What's the typical amount of time when In the "manufacturing" stage?
A:Dear Mandy, we would like to tell you that we have completed the order and will ship it out within one week. Please don't worry.
If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.