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D***    Time: 2019-08-31     From:23.125.219.140
Q: im wondering if my old glasses i used to order still available to order ?
A:Dear Danny, we are sorry to tell you that the frame you chose has been out of stock and we will not refill it any more. But you can have a look at our new arrivals. In addition, we are offering Buy One to Get One, the code is:SEPB1G1.
C***    Time: 2019-08-29     From:72.169.80.158
Q: The total shows I will be paying for two pr of glasses and the top ad said 1 free. Whats up with that?
A:Dear Cheryel Pruitt, concerning your case, could you please tell us which two pairs do you choose? After your reply, we will know how to help you. We have sent an email to you and you are advised to reply us directly.
S***    Time: 2019-08-29     From:71.214.98.7
Q: Hello, I've been waiting for my glasses. It seems you haven't sent them yet. I purchased them on 8/13/19. Please contact me so I can understand the problem. Thank you, Sylvia Loehr
A:Dear Sylvia Loehr, we have sent an email to you and you are advised to check it. Thanks for your cooperation.
C***    Time: 2019-08-28     From:12.180.220.58
Q: I need your help. I would like to exchange my glasses. I thought the glasses I picked out were transition glasses. But their not, I inadvertently added permanent tint making them sunglasses. They are too cumbersome to wear and wanted to know if I could send them back for the same glasses but without tint.
A:Dear Crystal, we are sorry to tell you that we have not found the order via your name and email address. Concerning your case,could you please offer the order number or email address you used to place the order? We have sent an email to you and you are advised to reply us directly.
N***    Time: 2019-08-25     From:75.80.65.178
Q: Hi there, I recently bought six pairs of class. All of them are perfect except for the Sunny Cat eye Eyeglasses. The prescription seems off and odd when they are on. Is there anything you can do? Such as allowing me to return and/or re-select? Please advise. Thank you!
A:Dear Nalani, concerning your case, you are advised to take pictures of the original prescription as well as PD value then send them to us for reference. After your reply, we will know what to do next. We have sent an email to you and you are advised to reply us directly.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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