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***    Time: 2019-09-16     From:97.100.164.168
Q: I submit a reply via email with my prescription and it still hasnt been processed.
A:Dear Heather Wilson, we would like to tell you that your order is in process now and we have resent the email to you, you are advised to check it.
V***    Time: 2019-09-09     From:174.96.19.62
Q: Hello, I was trying to edit my order and apply my 20% first time order discount. how can I do that.
A:Dear Veronica Edwards, concerning your case, could you please tell us which part do you need to change? In addition, the order has enjoyed the sale "SEPB1G1" and no double discounts can be used together.
D***    Time: 2019-09-08     From:184.64.126.158
Q: Hi, I was wondering why some of your sunglasses do not come in single vision, bifocal or progressive lenses? I wanted Olanza polarized sunglasses but it does not come in single vision, bi focal or progressive only a plano lens?
A:Dear Deepali Sharma, we are sorry to tell you that the frame#R00330 can only be non-prescription sunglasses. Concerning your case, you are advised to have a look at our other sunglasses. Thanks for your cooperation.
L***    Time: 2019-09-04     From:79.66.167.78
Q: Hi there, I'm trying to use the offer - buy one get one free but the code doesn't seem to work. Can you help? Thanks, Laura
A:Dear Laura McKenzie, we have found your order#1909042310193 which has been used the code"SEPB1G1". In addition, your order is in process now.
J***    Time: 2019-09-04     From:108.51.157.16
Q: Hello, I ordered a pair of glasses with multi-focal lenses. I wanted to exchange them for single vision lenses. I tried calling the 323 number provided on the website and no one answered. Could you please direct me on what my next step is. Thank you. Order # 1906212336056
A:Dear Julie, we are sorry to tell you that we don't offer exchange service. In addition, we only provide a 30 days' warranty after you receive the glasses. Thus your order is beyond our warranty. If you want to replace the order on our web, we would like to tell you that we are offering Buy One to Get One, the code is:SEPB1G1. Thanks for your understanding and cooperation.
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