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p***    Time: 2019-09-24     From:73.0.248.66
Q: don't you have transition lens? what are these tinted glasses, do they adjust to light or are they always dark like sunglasses
A:Dear patricia vandepol, we would like to tell you that actually “Transitions” is a trade name applied to the generic lens term. What you referred to is photochromic lenses which darken with exposure to direct sunlight and becomes clear again when removed from the sunlight. In addition,we found in this order, you ordered photochromic lenses. Concerning your case, could you please tell us whether you need to process the order as it was originally placed? We have sent an email to you and you are advised to reply us directly.
P***    Time: 2019-09-24     From:66.229.99.89
Q: I received my glasses. It is not perfect. I can see the letters etc. But there is problem with the angle. A4 paper is seen as legal paper when I look on the A4 paper on my desk. computer screen to my left looks tilted. Is this anything that can be rectified?
A:Dear Prasad Jacob, please don't worry, we are responsible for every pair of glasses we shipped out. Concerning your case, could you please send the original prescription as well as PD value for reference and take some pictures then point out the problems on the lenses? After we receive your pictures,we will know what to do next. We have sent an email to you and you are advised to reply us directly.
E***    Time: 2019-09-19     From:76.104.32.40
Q: Hello, i haven't received any email since the day I ordered which was last week on Saturday, 9/13. My email is correct as well, can you fix the problem please, thank you.
A:Dear Ezequiel Galdamez, we would like to tell you that your order is in process now and we have sent an order copy to you, you are advised to check it. Thanks for your cooperation.
K***    Time: 2019-09-19     From:70.65.213.223
Q: Hello, my glasses have been in the "manufacturing" status for a lot longer than it has in the past... Just wondering how long it will be until my orders will be shipped? Thanks
A:Dear Kayla, we would like to tell you that the total time for an order includes the porcessing time and shipping time. Normally it will take 7-15 working days to customize your lenses due to your prescription. When the order is finished, it will be shipped out.
M***    Time: 2019-09-18     From:142.117.83.192
Q: Awaiting phone call return so that I can expedite my order to you.
A:Dear Marguerite, we have received your offline message too and sent an email to you. You are advised to check it then reply us directly. Thanks for your cooperation.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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